Sunday, September 25, 2005

Arrg, We've Been Burgled!

More details to follow, but I will say that once I got through to a real human being at the end of the insurance logic tree, she asked, "Is this a loss/liability claim?" or some other insurance-ese that threw me aback for a moment. Uh, didn't she already know what I wanted? Did I not punch the right numbers on the phone keypad and say "yes" and "no" at the right times?

Apparently not, so I told her, "We've been burgled."

"You've been WHAT?!" she said.

Obviously I am not enunciating clearly in my state of shock. "We . . . have . . . been . . . burgled."

"What's that?" she asked.

Have I reached the wrong section of insurance? Does she work in the "cosmetic repair of chipped automobile windshields department" so she doesn't recognize terms not relevant to her area of work? "Someone came into our house and took our stuff."

"Oh -- you've been BURGLARIZED!"

Sigh, she thinks not only have I been burglarized, I'm so traumatized that I'm making up words.

(this post was made possible by the loan of a sweet little graphite clamshell iBook. thanks, CH!)

1 comment:

gl. said...

aeiieeee! oh, susan, no!

yes, i love that customer service professionals have been trained to make you feel foolish when you're in crisis. i am shaking my tiny fist in ineffectual frustration. :) i hope that they are otherwise taking good care of you.